Privacy Policy Aoneplay — Our Commitment to Protecting Your Data

Aoneplay ("we", "Platform" or "Aoneplay") values the privacy of every user who uses our services. This Privacy Policy is designed to clearly and transparently explain how we handle the personal information you provide when using the Aoneplay online gaming platform.

We adhere to internationally recognised data protection principles, including data minimisation, lawful purpose, secure storage, and responsible data deletion. Every action we take regarding your data has a clear justification and is aimed at enhancing your experience and security on our platform.

This policy applies to all users who access Aoneplay via web browser, mobile app, or any other medium. If you disagree with any part of this policy, you are advised not to use Aoneplay's services.

Aoneplay collects various types of information depending on how you interact with our platform. We only collect information that is genuinely necessary to provide you with a safe and quality service.

Information you provide directly:

• Full name, date of birth and gender upon account registration.
• Email address and phone number for verification and communication.
• ID card or passport details for KYC verification.
• Bank account or digital wallet information for deposit and withdrawal purposes.
• Current residential address for regulatory compliance.

Information collected automatically:

• Your IP address, device type, and web browser information.
• General location data based on IP address.
• Gaming activity records, betting history and financial transactions.
• Account login and logout events with timestamps.
• App usage data and game preferences.

Every piece of information we collect is used for a specific and legitimate purpose. aoneplay will not use your data for any purpose unrelated to the provision of our platform services.

• Account management — processing registration, login, identity verification, and account recovery.
• Transaction processing — processing deposits, withdrawals, and account balance management securely and accurately.
• Platform security — detecting and preventing fraudulent activity, hacking, and money laundering.
• Legal compliance — fulfilling KYC, anti-money laundering (AML), and applicable gambling regulations.
• Customer support — responding to enquiries, resolving complaints, and providing technical assistance.
• Service improvement — analysing usage patterns to improve the user experience and platform features.
• Marketing communications — sending promotional information, bonuses, and exclusive offers (to consenting users only).

Aoneplay does not sell, rent, or trade users' personal information to any third party for commercial purposes. We only share data in the following limited circumstances:

• Payment service providers — to process your deposits and withdrawals securely. These providers are bound by strict confidentiality agreements.
• Technology service providers — including server hosting providers and security verification services that help us operate the platform.
• Regulatory bodies and law enforcement authorities — when required by law, court order, or official investigation by a competent authority.
• Gaming service providers — the minimum information required to provide access to third-party games within our platform.

Protecting your data is a responsibility we take very seriously. aoneplay continuously invests in the latest security infrastructure to keep your information safe at all times.

• 256-bit SSL Encryption protecting all data transmitted between your device and our servers.
• Integrated password storage using one-way hashing algorithms that cannot be decrypted.
• Firewall and intrusion detection systems continuously monitoring all inbound and outbound traffic.
• Two-factor authentication (2FA) available for all accounts as an additional layer of security.
• Regular security audits conducted by independent security experts to identify and address any vulnerabilities.
• Restricted access — only authorised personnel may access user data, and every access is logged in the system.

While we take all reasonable steps to protect your data, no security system can provide an absolute 100% guarantee. In the event of any data breach that affects you, we are committed to notifying you at the earliest opportunity and taking immediate remedial action.

Aoneplay uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — required for core platform functions such as login and session security. Cannot be disabled.
• Performance cookies — helps us understand how users interact with the platform for continuous improvement.
• Functional cookies — storing your preferences such as language and display settings.
• Analytics cookies — collecting aggregated usage data to help us make data-driven decisions.

As an aoneplay user, you have certain rights regarding your personal data that we hold. We are committed to respecting and facilitating the exercise of these rights.

Aoneplay retains your personal data only for as long as needed to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

• Active account data — retained for the duration your account is active and for several years after account closure for audit purposes.
• Financial transaction records — retained for a minimum of 5 years in accordance with anti-money laundering legal requirements.
• Security and activity logs — retained for 12 months for investigation purposes in the event of a security incident.
• Marketing data — deleted within 30 days after you withdraw your consent.
• KYC Data — retained for the period mandated by the relevant regulatory body.

When data is no longer needed, we ensure it is securely deleted using methods that make recovery impossible. Data stored in aggregated and anonymised formats may be retained for longer periods for analytics purposes.

The aoneplay platform is strictly for adult users aged 18 and above. We do not knowingly collect, process or store any personal information from individuals under the age of 18.

If we discover that a child's personal information has been collected without our knowledge — whether through identity fraud or any other reason — we will immediately take the following steps:

• Closing the account immediately and freezing all transactions.
• Removing all related personal information from our systems.
• Returning any deposited funds to the original payment method.
• Reporting the incident to the relevant authorities where required.

If you have reason to believe that a minor has registered or is using our platform, please contact our support team immediately so we can take the appropriate action.

Aoneplay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each new version will be published on this page with a clear update date.

For significant amendments, we will notify active users via email or in-platform notification at least 7 days before the changes take effect. Continued use of the aoneplay platform after the amendment effective date constitutes your acceptance of the revised policy.

• We recommend checking this page regularly to stay informed of any recent changes.
• If you do not agree with the amendments, you must stop using the platform and close your account.
• For any questions about this Privacy Policy, visit the FAQ us or contact 24/7 support.